How can I verify that my Pulsar Vision product is authentic?
Quick answer
Buy from authorized dealers to ensure authenticity, or contact support@pulsar-vision.com with your serial number for verification.
The best way to ensure you’re purchasing a genuine Pulsar Vision product is by buying from our official distributors and authorized dealers. You can find the full list of authorized dealers here.
If you have any concerns, please send the serial number of your device to support@pulsar-vision.com. Our team will verify the authenticity of your product.
The serial number is a 7- to 9-digit number located on your device’s housing. Alternatively, you can find it in the main menu under “Device information.”
Warranty and repair Common Questions
How can I find out the cost of a Pulsar Vision device repair?The repair cost for your Pulsar Vision device can only be determined after our team inspects the device to assess which parts need repair or replacement. For detailed information about repair costs, please contact your national distributor directly.
How long is repair service available for Pulsar Vision products?
Can I upgrade my old Pulsar Vision device to a newer model?
Will I be notified once my device repair is complete?
Can the external appearance of my Pulsar Vision device be restored?
What are the shipping requirements for sending my Pulsar Vision device in for repair?
Can I repair my Pulsar Vision device myself? Can you provide technical drawings or electronic components?
Where can I buy spare parts for my Pulsar Vision device?
How long does a Pulsar Vision device repair take?
What are the warranty conditions for Pulsar Vision products?
How do I submit a return authorization request?
Can I send my Pulsar Vision device directly to you for repairs?
How do I send my Pulsar Vision device for repair?
Does the warranty period get extended while my device is being repaired?
Do Pulsar Vision products come with an international warranty?
I lost my warranty card or it wasn’t filled in by the seller. Do I still have a valid warranty?
Do I need to register my Pulsar Vision device to activate the warranty?
Is the warranty on my Pulsar Vision device transferrable?
Still have a question?
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